Frequently Asked Questions
Do you hold UK stock?
Nemesis UK's Bromsgrove based warehouse, holds extensive stocks of the full range of products offered on their website. This is supported by an additional warehouse in mainland Europe that offers 3 to 4 day throughout Europe and the UK.
What is the delivery lead time if an item is showing No Stock?
We are receiving deliveries from most manufacturers and a monthly basis. Should the item you order not be available for immediate despatch, we will contact you within 24 hours and give you precise delivery details on your order. We have excellent shipping rates and can obtain most products within 7-10 days direct from the USA.
Will I have to pay any Duty or VAT on Items from America?
All Nemesis UK's online prices include VAT at the current rate, so their are no hidden charges other than UK delivery. Do bare in mind that if you are placing orders direct with suppliers outside Europe (ie. USA), you will have to pay duty and 20% VAT when it arrives at the UK port of entry. Buying from Nemesis UK ensures you have no surprises like that.
Can I return Items to Nemesis UK?
We adhere to all UK and European distance selling rules, ensuring that your customer statutory rights are upheld. We also aim to offer outstanding customer service, so provided products are unused and in original packaging, we are happy to offer full refunds. You can view our full returns terms and conditions Here.