Frequently Asked Questions (FAQs)
Click to expand each heading.
Are products stocked in the UK?
Nemesis UK's warehouse and distribution centre is centrally based in the West Midlands. The facility holds extensive stock for most products offered on our website available for same day dispatch.
This is supported by an additional warehouse in mainland Europe with a four to six day delivery lead throughout Europe and to the UK.
Every effort is made to keep our online store's inventory up-to-date however we do sell through other channels (such as eBay or direct sales) which can take some time to update on the system. We will contact you if there is any change to availability affecting your order.
Is there a cut-off time for next-day delivery?
All orders received before 2.00pm Monday to Friday (excluding National Holidays) are generally processed and dispatched the same day.
We use domestic couriers like Royal Mail, DPD and DHL to offer next-working-day delivery on goods in stock to mainland UK. Other destinations may be longer.
See also our Delivery Advice.
The item I want to purchase say's its available for pre-order. What does this mean?
Items listed for pre-order are not available for immediate dispatch.
It may be we're awaiting delivery of goods on a scheduled order from our supplier or else we can arrange shipment in our next order, subject to the manufacturer's availability.
We receive goods from most manufacturer's on a monthly, or sometimes even weekly, basis. If you want more info you can call us for an estimate lead time, or once your order is placed we'll usually contact you to give you an expected delivery date.
For more info on pre-ordering please read our Pre-Order Notes.
The item is out of stock and there is no option to pre-order, what are my options?
We recommend using the email form on the product page to register for instant stock updates on the part, alternatively you can enquire with us directly for when the part is expected in stock.
See ways to Contact Us.
I have found the same item is available elsewhere, why should I buy from you?
We'd ask you to bare in mind that if you are placing orders direct with suppliers outside Europe (i.e. USA) you may still have to pay duty and VAT when it arrives at the UK port of entry.
All Nemesis UK's online prices include VAT at the current rate so there are no hidden charges.
Our delivery charges are simply calculated based on sending the goods from our UK distribution centre straight to you using our trusted couriers, read our Delivery Advice for an overview of our pricing.
Can I return items to Nemesis UK?
We adhere to all UK and European distance selling rules, ensuring that your customer statutory rights are upheld.
We also aim to offer outstanding customer service, so provided products are unused and in original packaging, we are happy to offer full refunds.
Full details and how to request a refund are provided in our Returns Policy.
Do you offer fitting or installation?
Unfortunately we cannot offer fitting.
Many of our easy-to-fit items come with instruction guides or we suggest searching for tutorials across Youtube.
Some items require specialist equipment and we advise using trusted engineers for complex installations.
Check out our list of recommended UK installers.
How can I register parts under warranty?
Please read the manufacturer's information for details on the warranty available and how to register, we highly recommend registering upon first receipt of the goods.
We can offer support for claims only on parts sold by us, you will need to state your order number or proof of purchase when enquiring.
Read our Warranty guidelines for more info.
Do you offer payment terms or interest-free credit?
We no longer offer interest-free credit from DivideBuy and only accept orders with payment upfront. You can opt to use Paypal who now offer Paypal Credit, see XX for more information.