Ordering, Delivery, Warranty & Returns

At this time, Nemesis UK sells to customers located in the UK, EU and the rest of the World (excluding North America and Canada).

Orders received before 1.00pm Monday to Friday where all products are in stock are usually despatched same day, however some items may require additional checks/packaging and would be dispatched in 1-2 business days. 

For items not in stock we aim to provide a estimated lead time for all goods to arrive with us and will send all items in your order together when available.

For UK mainland we use express domestic couriers like Royal Mail, DPD and DX and delivery is usually next-day. Some destinations, like Scottish Highlands and Northern Ireland can take longer. 

We use economy services to deliver goods to European mainland destinations, typically deliveries are made within four to ten days. Due to parcel size limitations for some destinations we're not able to deliver goods using our standard couriers. Customers are welcome to get in touch for a bespoke shipping quote if an item does not present a shipping rate at checkout.

Tracking will be provided once your order has been despatched. Nemesis UK make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Nemesis UK shall be under no liability for any delay or failure to deliver the products within estimated timescales or for any shortfalls with the carrier service used.

Please be advised that customs and import duties may be applied to orders delivered outside the UK. You will usually be contacted by the courier firm to pay these fees directly before goods will be delivered. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

Deliveries to any commercial address outside the UK will require a proper Tax ID, EORI or similar to be provided, otherwise your order may be cancelled.

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Nemesis UK is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

Where applicable, shipping charges are applied at checkout. The table below indicates current rates, which may be subject to change at any time.

United Kingdom
Including England, Wales, Scotland and Northern Ireland

Non-UK Destinations

Europe

Shipping services to non-mainland or remote European destinations may not be covered and may carry additional charges. If ordering from these locations, please contact us with your delivery address to be provided with the best shipping services and prices we can find for you.

Australia & New Zealand

Delivery to other destinations

Price on request at our discretion.  

Nemesis UK warrants that all products are free from defects.

All warranties and guarantees for products are provided entirely by the manufacturers and are subject to terms contained therein.

No other warranty, expressed or implied (including merchantability), applies to the product, nor is any person or the manufacturer authorized to assume any other warranty. The manufacturer does not assume any responsibility for any consequential damages occurred by the product, or inconvenience or interruption in any operation.

A warranty gives you specific legal rights, and you may also have other rights which vary from country to country.

In most cases, you can access the various manufacturers warranty details and information by clicking on the 'Shop by Brands' pages, or searching for 'Warranty' on the manufacturers own website. 

Purchasers are reminded to complete and return all warranty cards/documents upon receipt of goods where appropriate. Most of these can now be completed online.

We advise that warranties do not apply to any product which has been installed on any commercial or racing vehicle or which has been improperly installed, altered, or subjected to misuse or damage from accidents. Also, cost of labour and any additional parts required to complete installation of a replacement product are not covered by warranty.

You should follow the claim instructions provided by the manufacturer in the first instance. When making a warranty claim, proof of purchase is required, such as order id or invoice number. Nemesis UK can only offer support for claims on parts purchased from us. In most cases we will pass your claim onto the supplier who then may arrange to deal with you directly. 

If you have ordered the part through another service outlet or dealer you should contact them directly for support.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Several types of goods are exempt from being returned, including if a product has been fitted or changed in any way, or such items as perishable goods, hazardous materials, flammable liquids or gasses. Additionally, Gift cards, eVouchers or downloadable products are non-returnable.

Please contact us with your original order reference and reason for return to ensure it is eligible for refund/exchange prior to shipping.

Please do not send your purchase back to the manufacturer.

You may also want to review the part Manufacturers’ Warranty information, which are accessible from our website here.

If the item is defective or damaged Nemesis UK may agree to replace the item. You should contact us within 14 days of delivery to inform us of the fault(s).

Please note that if a signed for delivery service has been used, you should only accept the goods from the courier if the packaging appears in a suitably good condition. If you believe the parcel to have been damaged in transit, do not sign for the goods and please contact us immediately.

Once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Please allow between 2 – 10 working days for refunds to appear on your account. If you haven’t received a refund, first check with your bank / credit card company / payment provider as it may take additional time before your refund is officially posted.

Please note orders originally processed with Interest Free Credit may take longer to process. Check the documentation on your credit agreement for more information.

If you have any concerns about late or missing payment(s) please get in touch.

There are certain situations where partial refunds may be granted: 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
- Special Order / Custom Built items may be subject to returns surcharges levied by the manufacturer which will be deducted from your refund.

We only replace items if they are defective or damaged. If you have ordered the wrong part, and you would like to exchange your item for a different product please contact us.

If you have requested an exchange you will be required to pay the difference in value and may also be charged subsequent shipping/delivery costs.

If the item was marked as a gift when purchased and shipped directly to you, credit may be issued. Once the returned item is received, a gift certificate will be sent to you by email or post.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will issue any refund/exchange to the gift giver directly.

Gift cards and eVouchers are non-refundable.

Shipping/Delivery costs are non-refundable.

When returning item(s) the customer is responsible for paying carriage and is responsible for the item until received at Nemesis UK. If Nemesis UK has agreed to arrange collection for a return on your behalf, shipping costs may be deducted from your refund.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Use the contact information provided in your order confirmation to get in touch, and to be provided with the correct delivery address for returns.